Privacy and Cookie policy
- Who are we?
Elga
Website: www.elga.be
Elga places great importance on the protection of your personal data and processes it in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
For questions about this policy or the processing of your personal data, you can contact Elga via the contact details provided on the website.
- What personal data do we collect?
Depending on your interaction with our website and services, we may process the following personal data:
Identification data (such as first and last name)
Contact details (such as email address and phone number)
Address and consumption data required for energy analysis
Technical data (IP address, browser type, device, operating system)
Usage data (visited pages, click behavior, session duration)
These data are collected when you:
fill in a form
contact us
use our services
visit the website (via cookies and tracking technologies)
- Why do we process your personal data?
Elga processes personal data exclusively for the following purposes:
Analyzing your energy situation
Preparing and proposing the most suitable energy contract
Supporting switches or connections
Responding to contact requests
Improving our website and services
Marketing and advertising purposes (if you have given consent)
Complying with legal obligations
We never process more data than necessary for these purposes.
- How long do we retain your data?
Personal data is not retained longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Data used for quotes, contract proposals or energy analyses is retained as long as necessary for proper follow-up of the customer relationship.
- Do we share personal data with third parties?
Elga never sells your personal data to third parties.
As part of its services, Elga collaborates with recognized energy suppliers to analyze, propose and conclude the most optimal energy contract for its customers.
For this purpose, it is necessary to share certain personal data with these partners.
This includes, among others, the following energy suppliers and partners:
Engie
Luminus
Octa+
Elexys
TotalEnergies
Codel
Enwyse
The shared personal data is limited to what is necessary to:
calculate or simulate an energy contract
prepare a quote or proposal
correctly execute a switch or connection
This processing is based on:
the performance of a contract
or pre-contractual steps at your explicit request
In addition, Elga uses external service providers for website and marketing purposes, including:
Google (via Google Tag Manager and Google Analytics)
Meta Platforms (via Meta Pixel – Facebook and Instagram)
Appropriate processing and cooperation agreements have been concluded with all these parties to ensure that your personal data is protected in accordance with GDPR.
Personal data is never shared for purposes other than those described above.
- Cookies
What are cookies?
Cookies are small text files that are placed on your device when visiting our website. They ensure that the website functions properly and help us gain insight into its use.
Which cookies do we use?
Necessary cookies
These cookies are essential for the functioning of the website and cannot be disabled.
Analytical cookies
Elga uses Google Analytics to gain insight into website usage. These data are anonymized as much as possible and are used solely to improve the website.
Marketing cookies
Through the Meta Pixel, we collect data to display targeted advertisements on Facebook and Instagram. These cookies are only placed after your consent.
- Cookie management
During your first visit to our website, you will be given the option via the cookie banner to accept or refuse cookies.
You can adjust your cookie preferences at any time via your browser settings or via the cookie banner on the website.
More information about cookies can be found at:
https://www.aboutcookies.org/
- Your rights
You have the right to:
access your personal data
have your data corrected
have your data deleted
restrict processing
object to processing
withdraw your consent
You can exercise these rights by contacting us via the details provided on our website.
- Complaints
If you believe that your personal data is not being processed correctly, you have the right to lodge a complaint with the Data Protection Authority:
Data Protection Authority
Drukpersstraat 35
1000 Brussels
www.dataprotectionauthority.be
- Changes
Elga reserves the right to modify this privacy and cookie policy.
The most recent version is always available on www.elga.be.
Brokerage Disclaimer
Elga werkt als energiemakelaar binnen het wettelijk kader voor bemiddeling in energiecontracten.
Onze vergoeding wordt betaald door de energieleverancier wanneer een klant via Elga een contract afsluit.
Elga werkt volgens de geldende regelgeving en de deontologische afspraken binnen de sector.